Covid-19 Call Center Volunteer - Appointment Scheduling

About

Call Center volunteers needed for COVID-19 response. Volunteers will call patients and screen them for testing, place testing orders in NextGen, schedule patients for appointments and educate them about what to expect as they move forward with the testing process. Two volunteers are needed per day. You may opt to work a full or half day.

This is an essential role in the COVID-19 response. This role does not involve direct exposure to symptomatic or directly exposed patients.

Volunteer requirements: NextGen Access, Call Center Training.
Trainee positions require no experience, but must request NextGen Access prior to first shift.

Requirements

NextGen Access required (or must be requested) prior to shift.

Wondering if you should register to volunteer? Based on the CDC guidelines, we are asking you the following questions:

Have you or someone in your household traveled to a country on the CDC’s Level 3 watch list in the last 30 days? At this time, these include China, Iran, Italy and South Korea. These may change. See the CDC’s guidelines for the most up-to-date list.
Have you been exposed to someone who has been diagnosed with COVID-19? See the CDC’s risk assessment guidance.
Do you have symptoms consistent with COVID-19? Symptoms can include a fever, cough or shortness of breath. See the CDC’s symptom information.

If you answered "yes" to any of those questions, we ask you not to register. We are doing all we can to align with best practices and keep our community healthy.

Training

Causes

COVID-19

Shifts

People

Non-Profit / Community Organization

Recent Impacts

Location

1407 Union Avenue, Suite 700, Memphis, Tennessee

Parking garage located behind the building. Bring ticket with you for validation.